Refund policy
This draft explains when a GlideDesign charge happens and when we refund it. It sits with the Terms.
Trial
A paid plan can start as a 3-day free trial. The card you add at checkout is charged when the trial ends, about 72 hours after you start it, unless you cancel first. Cancel in Settings → Billing, through the billing portal, before the charge date and time shown on that page, and you will not be charged. A workspace gets one trial.
After a charge
Monthly fees are not prorated for the days left in the current period. If you cancel, you keep the plan until that period ends and the next renewal does not run. Annual fees are shown as a yearly total at checkout and follow the same rule unless a law where you live requires a refund.
When we do refund
We refund a charge that was a duplicate, a charge after you cancelled in time and the cancellation is visible in our billing records, or a charge we made in error. Write to hello@glidedesign.ai with the workspace email and the charge date. Approved refunds go back to the original payment method through our payment processor (Stripe).
Credits
Unused generation credits are not cash value and are not refunded. They refresh on the schedule for your plan.
Last updated October 8, 2026.